Solution Envisioning:
A more prominent focus on the Solution Overview section describing,
- Microsoft Dynamics solution capabilities
- Industry-Vertical solutions guidance for Manufacturing, Public Sector, Retail, and Services Sector
- Cross Industry-Horizontal solutions guidance for Customer Care and Extended CRM
- Updated Decision Accelerator offerings content for AX 2012, including Role-Tailored Questionnaires, Fit Gap Spreadsheets, Estimator Tool, and Upgrade Assessments.
- Updated CRM content, including Sizing Tools for CRM 2011 On-premises and Online, and Upgrade Assessment Delivery Guide and Design Considerations.
- NEW! Accelerated Proof of Concept with CRM Online. Use this service to gain quick buy-in from your customers.
Solution Implementation & Upgrade:
- Scalable waterfall and iterative approaches to implementing and upgrading Microsoft Dynamics solutions.
- Updated Implementation artifacts for AX 2012, including updated Configuration Settings, Security Role Definitions, select Process Maps, Testing Guidance, and Environment Specifications.
- Updated AX 2012 Upgrade templates and guidance, including Project Plan/WBS, Application Modules configuration, Custom Workflow and Reporting Requirements, Testing Plans, and Environment Specifications.
Solution Optimization:
- Realigned Optimization Offering roadmaps that map more closely to service offerings by product line.
- NEW! Roadmaps for AX 2012, CRM 2011, GP 2010, NAV 2009 and SL 2011, to help drive greater quality in solution delivery with proactive and post go-live services.
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